|
|
|
Questions? Contact us for assistance (951) 465-8910 |
<  |
|
|
|
|
|
|
|
|
|
|
|
|
 |
|
If you are unable
to find the answer to your question here, simply contact
us utilizing our online contact form or call
951.465.8910 for additional assistance. Our friendly
staff is available to answer your questions and assist you.
To
skip to a specific topic area, simply click on one of the following
topics or continue to scroll down for the full FAQ.
|
|
|
|
|
|
|
|
|
|
ORDERING
PROCESS |
|
|
|
I have
just placed my order online. What happens next? |
|
Within
24 hours, you will receive an e-mail confirmation from a member of
our sales staff, including your attached full invoice. Please contact
us via our online contact form or toll free at
888.961.0005 should you do not receive such confirmation via e-mail
within 24 hours. You will then receive a confirmation of shipping
e-mail from Fed Ex Ground or Freight once your order has shipped,
including expected delivery date and full tracking information. |
|
|
|
What forms
of payment do you accept? |
|
We
accept all major credit cards, including Visa, Mastercard, American
Express, & Discover. You may enter your card information via our
secure online ordering system, or call/fax this information to us.
In the alternative, you are welcome to mail a personal or corporate
check to our Southern California headquarters; however, please note
this may result in a slight delay in the processing of your order.
If you have any other questions regarding payment options, please
contact us at 951.465.8910. |
|
|
|
Do I have
to order online? |
|
Absolutely
not. Please see our How
to Order section for further details on ordering
via the telephone, facsimile, or e-mail. |
|
|
|
SHIPPING |
|
|
|
What is included with
Free Shipping? Is there a minimum order requirement? |
|
In an
effort to keep the purchasing process as easy as possible for our
clients, large & small, shipping for all items, regardless of
size of order, is included in the purchase price. There are no hidden
processing, handling or shipping fees that will pop up when you least
expect it on your last check-out page of the web site or on your invoice.
Unless we are shipping within the state of California (which necessitates
the levying of state sales tax), you pay only the purchase price,
which includes insured ground shipping to your door, including the
delivery notification by the carrier detailed below. |
|
|
|
I need my order shipped
outside the continental United Sates. Can you ship to me and, if so,
what is the cost of shipping? |
|
Yes,
we regularly ship to clients in Canada, Hawaii, Europe and other areas
outside of the continental USA. We strive to make shipping as fast,
efficient, and affordable for clients outside our free shipping area,
and as such, are able to offer a simple shipping surcharge of 8% of
the total order for shipments to Canada, Alaska, Hawaii, Puerto Rico,
and the US Virgin Islands. These areas are serviced by Fed Ex Freight,
assuring very fast service and a guaranteed delivery date. Other international
destinations require the calculation of additional shipping cost on
a case by case basis. Please feel free to contact us for a quote.
Often it is the case that international clients have their own shipping
arrangements, and we are happy to assist you if that is the case. |
|
|
|
When can I expect
to receive my order? |
|
With
the vast majority of items in our catalog, we ship to you direct from
our warehouse facilities in Southern California within a few business
days of placing your order. At the very busiest times of year (namely
late spring and summer), this process might be lengthened as we inspect
and pack by hand each and every item being shipped. If an item is
on back order, we will contact you upon receipt of order to verify
the estimated shipping date. Shipping itself will take anywhere from
1 to 5 business days within the continental United States, depending
upon your proximity to our location. If you require faster turnaround
time or rush air shipping, please contact us directly for additional
assistance in meeting your deadline. |
|
|
|
Do I need to be home
to receive my furniture? |
|
No, you
do not. Fed Ex Ground or Freight will contact you should they be unable
to deliver without your signature or presence. |
|
|
|
Who is the shipping
carrier for my order? |
|
Over
the years we have found many common carriers for freight to be at
best unreliable and at worst damaging to packages. After many trials
and tribulations, we now employ the very best, most reliable service
in the shipping industry, Fed Ex. Your order will be shipped via either
Fed Ex Ground or Freight, depending on the dimensions of the packages,
with a guaranteed delivery date. |
|
|
|
QUALITY
& OUR TEAK |
|
|
|
How do you keep your
prices affordable compared to some of your competitors? |
|
This
is our single most frequently asked question, particularly AFTER receipt
of a client’s furniture order. Quite frankly, our extraordinary
quality/value combination cannot be matched. Just how do we do it?
All secrets revealed here in our About
Us section. But the bottom line, plain and simple,
is that we concentrate on quality and customer service, do things
right the first time, and keep our overhead down by eschewing traditional
methods of marketing such as printed mailings & catalogs in favor
of concentrating on stylish, long-lasting quality teak furniture at
prices that won’t break the bank. The result is lower pricing
for our clients and sales in the form of referrals from happy, satisfied
customers. Clients include some of the most exclusive resorts, restaurants,
universities, & commercial facilities in the world. We do not
strive to be the biggest teak company in the world. Simply, we strive
to be the best. And to us, that means an emphasis on quality, service,
AND value. |
|
|
|
How can I tell the
difference between high quality and low quality teak and construction?
Why does it matter? |
|
This
kind of shopping can be confusing, as prices do not always correspond
with quality when it comes to teak furniture. Yet, it is a critical
consideration, as high quality teak furniture will ensure year after
year of enjoyment. We recommend the following guidelines when shopping
for teak:
First,
be sure you are purchasing 100% solid Grade A teak and not furniture
made from Shorea wood or a combination of teak veneer and lesser
quality woods that do not have the same longevity and reliability
of high quality solid teak. Second, prior to construction, teak
wood must be kiln dried (not air or sun dried) precisely to an optimal
moisture content of 8 to 10% to ensure against later warping and
splitting. Third, we recommend purchasing your teak from companies
who utilize only 100% genuine plantation grown teak wood (which
is reforested). Our teak comes from a long line of high quality
teak plantations in Java, Indonesia, known for being of the highest
quality in the world. Fourth, the presence of white (“young”)
teak or knots, often masked by dark staining or heavy teak oil application,
are hallmarks of inferior teak wood choice and not indicative of
Grade A quality teak. Younger, lower quality wood, and knots significantly
affect the stability and longevity of teak furniture and are never
utilized in Colton Teak furniture or accessories. Fifth, the materials
are only as good as the construction methods used to manufacture
your furniture. At Colton Teak, we utilize the mortise & tenon
joinery method buttressed by wood dowels & solid brass or stainless
steel fittings, ensuring the strongest possible construction. Our
teak is heavy-weight, with extra thick construction. Some companies
offer “lighter” construction for less, but we do not
recommend this for the longevity and enjoyment of your furniture
and hence do not carry such a line. Finally, are you buying furniture
designed with comfort and functionality in mind? Wide, ergonomic
back and seat slats for chairs, benches & loungers make all
the difference in the world. Tables that feature built-in umbrella
holding bases will save you money and hassle, and expansion tables
that feature a two leaf system, allowing the umbrella to stay in
place at all times, enable the true flexibility for which expansion
tables were meant. |
|
|
|
ASSEMBLY |
|
|
|
Will my furniture
require much assembly? |
|
Wherever
possible, we ship your furniture fully assembled (as noted in the
item’s description where applicable) or sub-assembled. Sub-assembly
means the item is being shipped with minimal assembly required, just
enough to ensure safe & affordable shipping. For example, if the
construction of a bench enables us to ship to you in four sections
in a “flat box,” this results in much less damage than
shipping fully assembled, keeps prices down for clients, and involves
simply utilizing a hammer or mallot and the instructions given to
assemble. Colton Teak never utilizes inexpensive, time consuming “assembly
kits” -- no glue, sandpaper, or power drills are EVER needed!
It should never take more than 20 minutes to completely assemble even
our largest items. For questions regarding whether a particular item
ships fully assembled or not, however, please see the item description
or contact us directly for details. Moreover, should you prefer sub-assembled
products to be fully assembled upon arrival, please contact us to
arrange white glove shipping to your door, including set-up, for an
additional fee. |
|
|
|
TEAK
CARE |
|
|
|
Can
I really leave my teak outside through rain, snow & sleet? |
|
Absolutely.
And there is no need for covers! Teak is the very best you can buy
for outdoor use precisely because it is impervious to water damage,
and will never rot. For more information on high quality teak and
its amazing properties, see our About
Teak section. |
|
|
|
How do I care for
my teak? |
|
Teak
requires no care at all to keep it servicing you well year after year.
That said, if you prefer the color of your teak, for aesthetic reasons,
to maintain its rich golden brown hue, simply utilize a little teak
sealant or marine teak oil from your local hardware store twice per
year to restore its natural luster. Otherwise, teak will age to a
beautiful silvery patina gray, and such aging has no affect whatsoever
on longevity. See our About
Teak section for greater details on the care of
your teak |
|
|
|
RETURN
POLICY & WARRANTY |
|
|
|
What is your return
policy? |
|
Based
on our fantastic track record with commercial & private customers
alike, we are so sure your love affair with our teak will begin at
first site that we offer the most progressive 60
Day Money Back Guarantee and Lifetime
Warranty policies in our industry. Click on either
of these for more details. In the unlikely event of a return or exchange,
it is very important to keep the packaging materials for the safe
return of your furniture. Furniture must be returned in original condition
(with the notable exception of shipping damage) for a full return
or exchange. |
|
|
|
What is your cancellation
policy? |
|
We begin
processing your order from the time we receive payment and confirmation
of order. As such, cancellations incur Colton Teak considerable merchant
credit card fees, shipping, handling & restocking expenses that,
in the interest of keeping our prices low, we do not build into our
prices. Any cancellations of orders prior to shipping are subject
to a 10% restocking fee to cover such expenses. Any cancellations
of order after date of shipping are subject to all shipping charges
that have been included in the purchase price. |
|
|
|
SALES
TO THE TRADE:
WHOLESALE, CUSTOM & BULK ORDERS |
|
|
|
Do you offer discounts
to the trade? |
|
Colton
Teak provides an extremely generous discount program to the trade
including those for custom & bulk orders. Customarily, Colton
Teak provides a 7% discount for orders in excess of $5,000, 10% overall
discount for orders in excess of $10,000, and a 15% overall discount
for orders in excess of $20,000. As with smaller purchases, ground
shipping is included in the purchase price, regardless of the size
of your order unless rush or air shipping is required. For more information,
please see our Commercial
Orders section. |
|
|
|
|
|